Terms & Conditions

XFINITY®   Refer A Friend Terms & Conditions

 

These terms and conditions (“terms”) apply to the XFINITY® Refer A Friend program

from Comcast (“Refer A Friend Program” or “Program”). By referring a customer,

activating service or otherwise participating under the Program, the referring customer

(“advocate”) and referred new customer (“new customer”), as the case may be, agree to

these terms. These terms have been revised and are effective as of December 5, 2016.

 

1. Rewards:

  

Under the Program, eligible advocates and new customers satisfying all Program

eligibility criteria shall each receive a reward (“Reward”). The type and amount of the

Reward shall be determined by Comcast and is subject to change in Comcast’s sole

discretion. Subject to the satisfaction of the Program eligibility criteria, Rewards are

awarded only for referrals of the following Comcast residential services: Digital Starter

(or above), Performance Internet (or above), Voice Unlimited, or Home Secure (each a “Service” and collectively, “Service(s)”).

 

 

Subject to the Reward limit as explained in Section 6 below, the Reward for the new customer and advocate is a prepaid card (“Card”) in the following amounts:

 

New Customer: A $25, $50, or $100 Card for installation/activation of one, two or three

of the Services respectively. All Services required for the $50 and $100 Cards must be

ordered at the same time and under the same Service order.

 

Advocate: A $100 Card for the first referred new customer and a $200 Card for the

second and third referred new customers respectively.

 

Only one Reward per referral shall be awarded to the advocate and new customer

regardless of the number of Services activated/installed by the new customer.

  

2. Eligibility; Services:

 

Rewards only are available to Comcast residential customers who are 18 years of age

or older with a Comcast account in good standing.

 

To receive a Reward the advocate and new customer must enroll in the Program, the

advocate must refer a new customer who is not an employee of Comcast, the new customer must activate/install Service and all other Program criteria must be satisfied.  Under no circumstances shall a Comcast employee be eligible to receive a Reward as a new customer, nor shall an advocate be eligible for a Reward for referring a Comcast employee as a new customer. Comcast may at any time change the Service(s) required to receive a Reward under the Program. By participating in the Program, the advocate and new customer agree that Comcast may share their name, referral channel (such as Facebook, Twitter, or e-mail), Service installation status and date and other information with the advocate and/or new customer and others, including third-party providers, for the purpose of administering the Program.

 

3. Program Enrollment; Invitation Code:

 

To enroll in the Program the advocate and new customer must register for the Program

and accept the Program terms through the Program web site currently located at

www.xfinity.com (as may be revised by Comcast, “Site”). Advocates must accept

the Program terms through the following Site URL: www.xfinity.com/ReferAFriend

and new customers must accept the Program terms through the following Site URL:

www.xfinity.com/sharetheawesome (as may be revised by Comcast) when ordering

Service. Advocates must subscribe to Service or any level of Service to refer new

customers. After the advocate enrolls into the Program, Comcast will issue a unique

invitation code (“Code”) to the advocate for the purpose of tracking Service referrals and

activations. Only Service orders placed under the referring advocate’s Code are eligible

for a Reward.

 

Referrals under the Program made through Facebook, Twitter or e-mail must

only be made through the Site. All e-mail referrals must be sent through the Site and

follow the email format and requirements under the Site. Referral emails will not be

sent to recipients who have opted out of commercial emails from Comcast and no

Rewards shall be awarded with respect to any such referrals.

 

Advocates may not promote the Program or their Code through paid media, such as billboards, banner advertisements, or sponsored search results.  Advocates may not enter into an arrangement with any third party that compensates that third party for promoting the Program, the Advocate’s Code, or referrals.      

All referrals must include the advocate’s Code. New customers may only submit one Code when ordering.

4. Reward Requirements:

 

In order for the advocate and new customer to receive a Reward, the advocate must

refer a new customer for Service and the new customer must:

 

• Not have been a customer of the qualifying service(s) or any level of the qualifying service(s) within 120 days of the date of referral

 

• Order Service through xfinity.com/sharetheawesome and register

the referring advocate’s Code when ordering the Service. Only Service orders made

through www.xfinity.com/sharetheawesome are eligible for Rewards;

 

(iii)       Activate Service(s) under the Comcast Agreement for Residential Services

within 90 days of the date of referral; and

 

(iv)       Maintain the Service(s) for at least the first 60 consecutive days after

activating Service, with an account in good standing.

 

 

If any Service(s) are cancelled, downgraded or changed during the above-referenced

60 day period, the Reward (if any), shall be determined by the remaining Service(s)

which satisfy the Program criteria.

 

5. Card Fulfillment:

 

Any Cards for the referring advocate and new customer will not be issued until after the

new customer installs and continues Service for the 60 day period explained in Section

4(iv) above. Comcast’s tracking of Codes, orders and installation status shall determine

if and when a Card is to be issued. Subject to the satisfaction of all Program criteria, the

Card will be sent approximately two weeks following the end of the 60 day period. All

customers are required to pay all invoices in full.

 

6. LIMITS & EXPIRATION:

 

THE TOTAL VALUE OF REWARDS PER ADVOCATE AND NEW CUSTOMER

EACH SHALL BE LIMITED TO A MAXIMUM OF $500 PER CALENDAR YEAR,

REGARDLESS OF THE NUMBER OF ACTIVATING CUSTOMERS ACTUALLY

REFERRED AND/OR DATE OF REFERRAL. ANY VALUE IN EXCESS OF THE $500

LIMIT SHALL NOT CARRY OVER TO SUBSEQUENT YEARS.

 

Any Cards which have not been used within 90 days of issuance will automatically

expire. Upon expiration of the Card, any unused funds will automatically expire. Cards

may not be transferred, assigned or redeemed for cash. Cards are subject to the terms

and conditions accompanying the Card.

 

7. General Provisions:

 

If multiple referrals for the same person are received only one Reward, subject to these

terms, will be provided for the referral first received by Comcast, as determined by

Comcast.

 

Rewards may not be combined with other referral rewards or similar programs.

 

The Program is void in the State of Tennessee and residents of Tennessee are not

eligible to participate. Void in all other areas where prohibited.

 

Comcast employees who are responsible for selling Comcast Services and/or products, including services and/or products of Comcast Business, as well as Comcast third party contractors, vendors and agents and their employees (including but not limited to those engaged in sales for Comcast and/or Comcast Business) and all others with whom they are domiciled, (collectively referred to as “Sales Agents”), which Sales Agents shall be determined by Comcast in its sole discretion, are not eligible to participate in the Program or receive any Rewards, discounts or other promotional offers under the

Program for referring a customer, being referred as a customer, or otherwise.

 

Property owners, sales agents, managers, leasing/rental agents, and landlords, or their

respective agents, employees or contractors, of apartments, townhouses,

condominiums or other types of multiple dwelling units are not eligible to participate in

the Program or receive any Rewards, discounts or other promotional offers under the

Program or for referring a customer who rents, purchases or otherwise obtains a unit

owned, managed, leased and/or maintained by such person.

 

Comcast reserves the right to change Rewards and eligibility criteria under the

Program, and to alter, modify, suspend or terminate the Program or any component

thereof at any time upon notice, which notice may be provided through the Program

Site, mail, e-mail or such other methods as determined by Comcast in its sole

discretion.

 

To participate and ensure web browser compatibility, you must have the latest version

of a modern internet browser including Internet Explorer 8+, or the latest version of

Firefox, Chrome, Safari, or Opera, and JavaScript must be enabled within your browser

preferences. Mobile browser compatibility includes default browsers on iOS and

Android.

 

Questions? Contact us at (877) 435-6683

 

Effective as of December 5, 2016 

 

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