FAQ

It’s a program that rewards participants who refer friends and family or who are referred to Xfinity and add eligible services. Visit referafriend.xfinity.com for full details and to enroll.

Visit referafriend.xfinity.com and follow the steps to enroll. Make sure to have your Xfinity log-in credentials handy. You’ll be required to review and accept the program terms and conditions.

Once you enroll in the Refer-a-Friend program, you can invite your friends to join Xfinity with a share link that’s unique to you. Once they shop for Xfinity services using the share link you provided and meet the necessary program criteria, you’ll both be rewarded. It’s that easy!

We encourage to invite your friends and family who live in areas where Xfinity services are available.

Xfinity Internet and Xfinity Mobile. You can always check to see what services qualify on your Refer-a-Friend dashboard.

No. While you can always add Xfinity services, you cannot receive Refer-a-Friend rewards for purchasing additional services for yourself.

Yes, you can refer a friend who already has Xfinity Internet if they add Xfinity Mobile service using your unique share link. Once Xfinity Mobile is added and you both meet the required program criteria, you’ll both be rewarded.

Please visit referafriend.xfinity.com and sign into your dashboard see the latest rewards available for advocates and referred friends.

Yes, the Refer-a-Friend reward can be combined with other Xfinity offers and promotions! As long as your friend meets the requirements for the Refer-a-Friend program and activates an eligible service, you’ll both qualify for the reward, even if they’re taking advantage of additional promotions.

You’ll receive an email confirming that your friend took advantage of your invitation, including next steps to receive your reward. It may take up to 14 days for your email to arrive. And remember, you can visit your Refer-a-Friend dashboard to see the latest status and activity of your referrals.

Once you complete your purchase, look out for an email with next steps around receiving your reward. It may take up to 14 days for your email to arrive. After you and your friend meet eligibility requirements and remain in good standing for 90 days, you’ll each receive an email in 4-6 weeks with your reward. You can always track the status of your reward by visiting xfinityincentivetracker.com. Please note, it may take up to 14 days for your reward status to appear.

To be considered in good standing, your Xfinity account can't have an unpaid balance or be temporarily disconnected and your internet and/or mobile services must remain active.

You can track the status of your reward by visiting xfinityincentivetracker.com. Please note, it may take up to 14 days for your reward status to appear.