These terms and conditions (“Terms”) apply to the Xfinity Refer-a-Friend program from Comcast (the “Program”). By receiving Rewards (defined below) or otherwise participating in the Program, you, as either the referring customer (“Advocate”) or the individual referred to Xfinity (the “Referred Customer”) acknowledge you have read these Terms and agree to by bound by them.

  1. Advocate Enrollment. To refer friends and family to Xfinity and receive Rewards as an Advocate, you must (a) be an existing Xfinity Internet customer in good standing, (b) enroll in the Program using your Xfinity account credentials by visiting www.xfinity.com/referafriend (the “Site”), (c) comply with any Program requirements, and (d) accept these Terms. Once enrolled, a personalized dashboard will be available with options to share referrals via email or various social media platforms. You may only initiate referrals by sharing your personal referral link (the “Referral Link”) located in your dashboard in accordance with any Site requirements. Advocates shall make referrals to only friends and family to whom they have permission to send the referral.
  2. Referred Customer Enrollment. To receive Rewards under the Program as a Referred Customer, you must (a) enroll in the Program through a Referral Link provided to you by an Advocate, (b) comply with any Program requirements, (c) accept these Terms, and (d) purchase Eligible Services (defined below) through Xfinity’s digital platform using the same Referral Link.
  3. Eligible Services. Under the Program, Advocates and Referred Customers satisfying all Program and Reward eligibility criteria shall each receive a virtual pre-paid card (“Reward”). Rewards are issued for qualifying purchase by Referred Customers of the following residential services (collectively, the “Eligible Services”):
    1. Xfinity post-paid internet services, excluding, without limitation, Internet Essentials, NOW services, and bulk internet (“Eligible Xfinity Internet”);
    2. Xfinity Mobile post-paid services, up to a maximum of 5 lines (each line, an “Eligible Xfinity Mobile Line”), only when added to a qualifying Xfinity internet service.
  4. Reward Criteria.
    1. Rewards are only available to Comcast residential customers with an account in good standing throughout the Program term, who are 18 years of age or old.
    2. The Referred Customer must enroll in the Program and activate Eligible Services within 30 days of the date the Referral Link was shared. The Referred Customer must maintain the Eligible Services for a period of at least 90 days. If any Eligible Services are cancelled, downgraded or changed during this 90 day period, the Reward (if any) will be based on only the remaining Eligible Services satisfying the Program and Reward criteria on the 90th day.
    3. The Referred Customer must meet Comcast’s standard qualifications for purchasing the Eligible Services. Comcast shall have the right to reject the purchase of Eligible Services by a Referred Customer in its sole discretion.
    4. The Referred Customer must not have been a customer of any Xfinity service for a period of 120 days prior to purchasing Eligible Services through a Referral Link, except that the Referred Customer may be an Xfinity Internet customer if the Referred Customer is adding Xfinity Mobile.
    5. A Referred Customer may not use more than one Referral Link per Eligible Service.
  5. Rewards. The Reward amounts are set forth below. The type and amount of the Reward is subject to change at any time in Comcast’s sole discretion.
    1. A $50 Reward for the purchase of Eligible Xfinity Internet by a Referred Customer.
    2. A $50 Reward for the purchase of each Eligible Xfinity Mobile Line, up to a maximum of 5 lines ($250 total), by a Referred Customer.
    While there is no limit to the number of friends or family members that an Advocate can refer, the maximum total reward value that can be earned by any participant in the Program during a single calendar year is $500, whether earned as an Advocate, Referred Customer or both. Comcast’s tracking of referrals, orders and activation status shall determine if and when a Reward is to be issued. Subject to the satisfaction of all Program and Rewards criteria, a Reward will be sent approximately 16 to 18 weeks after the Referred Customer activates the Eligible Service. Advocates and Referred Customers are solely liable for any and all taxes related or attributable to the Rewards, if any, and as a condition of eligibility to participate in the Program will agree to indemnify Comcast and its affiliates for any claimed tax liability imposed in connection with Rewards.
  6. Referrals. All referrals must follow the format and requirements on the Site. Advocates may not promote the Program through paid media, such as billboards, banner advertisements, or sponsored search results. Advocates may not enter into an arrangement with any third party that compensates that third party for promoting the Program or referrals. All referrals must be initiated only through the Advocate dashboard on the Site.
  7. Sharing of Information. By participating in the Program, the Advocate and Referred Customer agree that Comcast may share their name, referral channel (such as e-mail, Facebook, Facebook Messenger, X, or WhatsApp), service activation status and date and other information with the Advocate and/or Referred Customer and others, including third-party providers, for the purpose of administering the Program as detailed in the Xfinity privacy policy available at https://www.xfinity.com/privacy/policy.
  8. Consent to Communications from Comcast. You agree that Comcast or third parties acting on Comcast’s behalf may call, text or email you at any telephone number or email address that you provide to Comcast or that Comcast issues to you, and may do so for any purpose relating to this Program. You expressly consent to receive such calls, texts and emails and agree that these calls, texts and emails are not unsolicited. You understand and acknowledge that these calls and texts may entail the use of an automatic telephone dialing system and/or artificial or prerecorded messages. If you do not wish to receive these calls and texts, you may visit the Preference Center at xfinity.com/donotcontact to manage your communications preferences. You understand and acknowledge that this is the exclusive means of opting out of such communications. You may not opt-out of receiving certain communications pertaining to your account, including but not limited to communications regarding emergencies, fraud or other violations of law, security issues, and harm caused to the network. Message frequency depends on your activity with your Services. Message and/or data rates may apply. If you withdrawal your consent to receive calls, texts and emails, you may no longer be permitted to participate in the Program.
  9. Limits and Expiration.
    1. THE TOTAL VALUE OF REWARDS AN INDIVIDUAL IS ELIGIBLE TO RECEIVE UNDER THE PROGRAM, WHETHER PARTICIPATING AS AN ADVOCATE, A REFERRED CUSTOMER OR BOTH, WILL BE LIMITED TO A MAXIMUM OF $500 PER CALENDAR YEAR, REGARDLESS OF THE ELIGIBLE SERVICES PURCHASED, THE NUMBER OF CUSTOMERS ACTUALLY REFERRED AND/OR DATE OF REFERRAL. ANY VALUE IN EXCESS OF THE $500 LIMIT SHALL BE FORFEITED AND SHALL NOT CARRY OVER TO SUBSEQUENT YEARS. If multiple referrals for the same Referred Customer are received, only one Reward, subject to these Terms, will be provided for the referral first received by Comcast, as determined by Comcast.
    2. IN NO EVENT WILL COMCAST BE LIABLE TO YOU FOR MORE THAN $500 PER CALENDAR YEAR FOR ANY DAMAGES INCURRED BY YOU UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL THEORYY (INCLUDING, BUT NOT LIMITED TO, TORT OR CONTRACT). This Agreement sets forth your sole and exclusive remedies with respect to the Program. Some of the above limitations on our liability may not apply if your state does not allow the exclusion or limitation. In those states, our liability is limited to the maximum extent permitted by law.
    3. The Program may be terminated at any time by Comcast in its sole discretion.
  10. Prepaid Virtual Cards. Upon expiration of the Card, any unused funds will automatically expire. Cards may not be transferred, assigned or redeemed for cash. Cards are subject to the terms and conditions accompanying the Card. Prepaid Mastercard valid for up to 6 months; unused funds will forfeit after the valid thru date. Additional card terms and conditions apply. A virtual Prepaid Mastercard will be sent to the email address associated with your Comcast account. Virtual cards can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. If there is no email address registered to your account, a physical Prepaid Mastercard will be shipped to Comcast account holder. Physical cards can be used where Debit Mastercard is accepted. You may receive one or more cards for the total qualifying amount.
  11. Notice of Financial Incentive for California Residents. If you live in California, you are entitled to receive this Notice of Financial Incentive under the California Consumer Privacy Act of 2018 (CCPA), Civil Code 1798.100 et seq. This notice explains any financial incentives we may offer in exchange for the personal information you share with us as part of the Program.
    To participate in the Program, you may need to provide personal information to us, such as your first and last name, email address, account number, home address, home phone number, and service location. Because this Program involves collecting personal information, it may be considered a “financial incentive” program under California law.
    The value of your personal information to us is related to the value of the Rewards or other benefits you receive through the Program, minus the costs associated with providing Rewards or other benefits to you. You can opt into the program by following the sign-up or participation instructions provided. You can also withdraw from the program at any time by ceasing to participate and by withdrawing your consent to receive messages from us at xfinity.com/donotcontact.

    For more details, please refer to our Privacy Policy at https://www.xfinity.com/privacy/policy.
  12. Restrictions.
    1. Rewards may not be combined with other referral rewards or similar programs.
    2. The Program is void in the State of Tennessee and residents of Tennessee are not eligible to participate. Void in all other areas where prohibited.
    3. Comcast employees and all others with whom they are domiciled or who receive services on the same Xfinity Account are not eligible to participate in the Program or receive any Rewards, discounts or other promotional offers under the Program for referring a customer, being referred as a customer, or otherwise.
    4. Comcast third party contractors, vendors and agents and their employees who are responsible for selling any Xfinity or Comcast Business services, and all others with whom they are domiciled or who receive services on the same Xfinity Account (collectively referred to as “Sales Agents”), which Sales Agents shall be determined by Comcast in its sole discretion, are not eligible to participate in the Program or receive any Rewards, discounts or other promotional offers under the Program for referring a customer, being referred as a customer, or otherwise.
    5. Property owners, sales agents, managers, leasing/rental agents, and landlords, and their respective agents, employees or contractors, of apartments, townhouses, condominiums, homeowners associations, or other types of multiple dwelling units are not eligible to participate in the Program or receive any Rewards, discounts or other promotional offers under the Program or for referring a customer who rents, purchases or otherwise obtains a unit owned, managed, leased and/or maintained by such person.
    6. Anyone receiving services on a bulk basis is ineligible to participate, even if the Advocate or Referred Customer purchases additional services directly from Comcast.
  13. Miscellaneous.
    1. Comcast reserves the right to change Rewards and eligibility criteria under the Program, and/or to alter, modify, suspend or terminate the Program or any component thereof at any time (collectively, an “Update”) upon notice, which notice may be provided through the Program Site, mail, e-mail or such other methods as determined by Comcast in its sole discretion. Your continued participation in the Program after notice is your acceptance of the Update.
    2. Comcast reserves the right to disqualify any person from the Program and void the corresponding Rewards of any person at its sole discretion, including anyone who is in violation of these Terms or Program requirements, or who commits fraud, abuse, harassment or any other suspicious, improper or inappropriate actions.
    3. Comcast’s decisions will be final and binding in all matters related to the Program.